F.A.Q.

Design:

All of our shirt designs are custom-made. They are exclusive to the Prestige Apparel web store and our RedBubble page. If you see our designs anywhere else online, they have been stolen. Feel free to report stolen art here at prestigeapparelcontact@gmail.com

Pre-Orders:

Pre-orders are generally processed within ten to twenty-one (10-21) business days but may take up to thirty (30) business days to be delivered. Weekends and Holidays are not business days. However,  some orders will take longer to ship off due to the nationwide shortage of shirt blanks. Please see the section on this topic. 

General Shipping:

In-stock orders will are processed within two to five (2-5) business days but may take up to ten(10) business days. Weekends and Holidays are not business days. In-stock items mixed with pre-orders will require a slight wait... as the Pre-Orders can anywhere from ten to thirty (10-30) days to ship. 


Combined Shipping on Orders:

We do not combine shipping, period. All items will be shipped in separate bags. 

Returns/Exchanges/Refunds:

Due to Covid-19, we will not be taking any returns.

Exchanges are ONLY accepted if there's a company error. (For example, if you've received the wrong size or the wrong shirt design. If you accidentally ordered the wrong size, please contact us immediately to correct the order. Size exchanges after shipping will be granted a 15% restocking fee through PayPal. The customer is responsible for all postage on replacement orders. All items must be exchanged within 30 days (of the confirmed shipping date) for domestic orders and 60 days (of the confirmed shipping date) for international orders as well as UNWASHED, To be eligible for an exchange/reorder you must provide photo proof that the shirt you received has a company error. charges are waived for mistakes or defective merchandise ONLY. Please email prestigeapparelcontact@gmail.com for the details of your order.

Please allow 2-3 weeks for returns/exchanges to be processed. You will receive a notification that your order has been refunded or your exchange item has been shipped out. The original shipping cost is not reimbursed on returns or exchanges.  

Refunds are not available on Pre Order items. A refund can be requested after you have received your order but only if it is the wrong size or shirt design. Please be aware that print size may vary slightly from the mock-up images on the site, however, they should be very close. 

Nation Wide Shortage of Shirts

Due to the Covid 19 pandemic, there has been a massive shortage of shirt blanks. So please be aware that some orders may take longer to send out than others. Wait times can be anywhere from 14 - 90 days depending on the order size and whenever blanks become available. We will do our best to get everything out as fast as possible. Also, keep an eye on our Instagram for any updates on shipping or production updates.